Comments, Compliments & Concerns

The West Suffolk Hospitals NHS Trust is committed to giving you the best possible care. We welcome your views on the care we provide as your comments help us improve our services.

Your Guide to the NHS says you have the right “to have any complaint about the NHS Services – whoever provides them – investigated and receive a full and prompt reply from the Chief Executive”.

If things go wrong, wherever possible, the Trust will take action to put them right.

Your comments on the services that have met your satisfaction can also help us to maintain high standards.

Comments or expressions of thanks are always passed on to the staff concerned.

What to do if you are not happy with the service you receive…

Share the problem - our staff are there to help you. If you are not happy about any aspect of the service we provide, do please tell a member of staff. It is easier to put things right if the problem is brought to our attention straight away. If you do not know who to speak to, ask for the person in charge. Staff will listen to what you have to say and try to sort out your problem. If they are unable to help, or you are not satisfied with their response, you can ask to speak to a more senior person or talk to the PALS office.

Please be assured that this will not affect your care in any way – if you feel uncomfortable discussing any concerns with staff who are involved in your care please call the PALS office who will be happy to speak with you.

If your concerns are unable to be resolved, you can make a formal complaint.

Who should you complain to?