West Suffolk Hospital Trust
Patient Information

Why we ask for information, what we do with it, and how we share information

Why information is collected about you?

What information is collected about you?

If you are uncertain why a question is relevant to your healthcare, please ask a member of staff to explain.

Where is the Information kept?

Some information is kept in written records and some is kept on computer records.  Sometimes information is kept both ways. All computers are password controlled. All records are stored in secure areas, locked in cabinets or locked rooms.

How is your information shared and with whom?

Health professionals directly involved in your care will have access to your personal details.

You may be receiving care from other health professionals as well as the NHS.  So that we can all work together for your benefit, we may need to share some information about you.

We only share information about you if people have a genuine need for it, in yours and everyone’s interests.  Whenever we can we shall remove details, which identify you.  The sharing of some types of very sensitive personal information is strictly controlled by law.

Sometimes the law requires us to pass on information, for example, to notify a birth.

Sometimes we need to share information without your consent, if by not doing so, there is a probable risk of serious harm to an individual or to the rest of the community at large, or the courts order us to do so.

Confidentiality

Everyone working in the NHS has a legal duty to keep information about you confidential

All personal information both on computer and in written records is protected by the Data Protection Act 1998

Anyone who receives information from us is also under a legal obligation to keep it confidential.

We will assume you are happy for staff to share information about you, unless you specifically request us not to do so.

Your rights under the data Protection Act 1998

How to access your records – subject access

As a patient you must request access to information in writing to: Health Records Manager (01284 713456) who will:

  1. Deal with the access requests or
  2. Request more details from you to ensure they are dealing with the correct patient
  3. Make a charge, depending on the size and complexity of the request (maximum £50)
  4. Request the fee is paid prior to you receiving the information the Trust holds
  5. Comply with the request within 40 days from receipt of the fee

If you would like to know more about what is done with your information, please contact The Information Security Officer.