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Patient Advice and Liaison Service 

Your Guide to the NHS

This is a booklet published by the Department of Health which sets out what you can expect from the NHS. The booklet replaces the previous ‘Patients Charter’. There are three ways to obtain your copy:

·         Click here to view online

·         Call the NHS Health Literature Line on freephone 0800 555777 from 8am to 6pm to arrange for a booklet to be posted to you

·         Write and request a copy from the NHS at PO Box 777, London SE1 6XH




What is PALS?
Patient & Public Involvement
Patient Information Leaflets
Your Guide to the NHS
How can I find more information?
Comments, Complaints & Concerns
Formal Complaints
ICAS - Independent Complaints Advocacy Service
Support Groups
West Suffolk Cancer Support Groups
Why information is collected about you
Accessing your health records
Confidential Information
Information about your discharge
NHS Funded Continuing Health Care
PPI Strategy & Framework
How the service is being used
Case Studies

Contact us by or telephone: 01284 712555

West Suffolk Hospitals NHS Trust

Last Modified: September 2001