OPERATOR

HOSPITAL APPTs

HOSPITAL
VISITING

ELIGIBILITY

MINIMUM NOTICE

CURRENT COST

INFORMATION

East Anglian Ambulance NHS Trust

Yes

No

Authorisation from NHS Medical Practitioner

24 hours

Free

Arranged by General Practitioner or Hospital Consultant

East Anglian Ambulance NHS Trust Non-Emergency
Patient Transport Services

Yes

Yes

Unrestricted

24 hours

According to mileage

As arranged above or direct to 01473 273893/4/5
Mon-Fri 8am-6pm

At other times: 01603 424255

Buses (Public Transport)

Yes

Yes

Unrestricted

Not applicable

Normal bus fares - concessionary rates available to elderly, mobility, and sight-impaired people - details from Borough or District Councils

Suffolk County Council - Public Transport Information Line with Minicom: 0645 583358

Eastern Counties run a service to West Suffolk Hospital. For details: 01284 766171

Taxis

Yes

Yes

Unrestricted

Not applicable

Normal taxi fares

Operators can be found in Yellow Pages

Women's Royal Voluntary Service (Community Car Service)

No

Yes

Unable to use public transport due to a mobility impairment

48 hours

23p per mile for driver's total mileage

Mon-Fri 9.30am-1pm

Community Car Enquiries Babergh: 01787 371638
Forest Heath & St Edmundsbury:
01284 752875
Answerphone at other times

Dial - A - Ride

No

Yes

Unable to use public transport due to a mobility impairment

24 hours

Annual registration fee (£5.00) plus fare according to distance (confirmed at time of booking)

Bury St Edmunds: 01284 724545

Age Concern in Suffolk (Haverhill Area)

No

Yes

Unable to use public transport due to a mobility impairment

48 hours

23p per mile for driver’s total mileage

Haverhill:
01440 712028

Dial-A-Ride & Rethink Disability Transport (Community Car Service)

No

Yes

Unable to make journeys due to lack of public or private transport

Dial-A-Ride: 48 hours
Community car Service: As long as possible, however transport locally may be available on the same day

Dial-A-Ride: Annual registration fee (£5.00) plus fare according to distance (confirmed at time of booking)
Community Car Service: 21p per mile for driver’s total mileage

Mon-Fri 10am-3pm Stowmarket:
01449 614271
Answerphone at other times

Thetford Carlink (Community Car Service)

Yes

Yes

Unable to use public transport due to a mobility impairment

3 days if possible

30p per mile for driver’s total mileage, minimum £1.80 per journey

Mon-Fri 9am-12.30pm:
01603 616040

Forest Heath Volunteer Bureau (Car Service)

No

Yes

Special financial or physical need precluding the use of public transport including taxis

24 hours of Bureau working day

Expenses paid for drivers total mileage

Tues, Thurs and Fri
10am-1pm
 0850 989541
2pm-4pm:
01638 608048

Clare Liaison And Support Project (CLASP) - (Car Service)

Yes

Yes

Unable to make journeys due to lack of public or private transport. Unable to use public transport due to a mobility impairment. Service is available only to residents of Clare & district

48 hours

Donation in accordance with circumstances

01787 278191

Eye & District Volunteer Centre

No

Yes

Unable to make journeys due to lack of public or private transport. Unable to use public transport due to a mobility impairment.

As long as possible - transport dependent on driver availability

23p per mile for driver’s total mileage

01379 871200

01379 783407

The Voluntary Help centre for Southwold and Reydon

Yes

Yes

Unable to make journeys due to lack of public or private transport. Unable to use public transport due to a mobility impairment.

Usually 2 days, however exceptions may be made in case of emergency

23p per mile for driver’s total mileage

0152 724549