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Value
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What We Do
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How We Do It
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Patients come first
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We will provide the highest possible quality service and care for our patients and their relatives within the available resources
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Reviewing practice and monitoring clinical outcomes
Clinical performance indicators
Participation in national and local audits
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Every member of staff will help to improve patient care, either directly or indirectly
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Audit programme
Incident reporting and risk assessments
Staff involvement in business planning
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We listen and respond to carers and staff
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Shared feedback from patients and carers
Incident reporting
Learning organisation principles
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We learn from our successes and our mistakes and work to improve our service to patients at all times
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Modernisation plans
Partnership working
Team briefing with a feedback mechanism
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We look to the needs of future patients by promoting innovative practice and ideas
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Team briefing with a feedback mechanisms
Patient Advisory Liaison service (PALS)
Patient, public and participation plans
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Team-working
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Staff adapt skills and attitudes as needs change and develop
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Learning organisation principles
Personal development plans and appraisal
Work-based learning e.g. NVQs
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Staff work closely with colleagues of all levels
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Multidisciplinary team working
Integrated care pathways
360 degree appraisals
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Staff work closely with colleagues across the Trust as part of the wider West Suffolk Hospitals Healthcare team
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Multidisciplinary team working
ICPs
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Staff work in partnership with colleagues and users to meet the needs of the community
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Joint Modernisation Forum
Multidisciplinary team working
Patient, public and participation plans
ICPs
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We will provide an environment conducive to learning
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Multidisciplinary education centre
PDPs and appraisals
Work-based learning e.g. NVQs
Learning Organisation principles
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Courtesy and consideration
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Staff show understanding and respect of each other’s role and the contribution each makes to the organisation
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Blow your own trumpet
Zero tolerance
Bullying and harassment policy
Appropriate blame policy
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We expect patients and visitors to show consideration to each other and to the staff who are caring for them
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Zero tolerance
Patient public and participation plans
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Communication
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We are open and honest in our communication with each other and outside the organisation
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Staff concerns policy and system
Team briefing with feedback mechanism
Learning Organisation principles
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There will be a two way flow of communication throughout the organisation
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Team briefing and feedback mechanism
Annual staff opinion surveys
Staff Involvement Policy and Staff Charter
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In partnership with staff, patients and the community, we plan our services and generate new ideas for service improvements
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Joint Modernisation Forum
Patients, public and participation plans
PALs
Staff Involvement Policy
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We respect confidential and personal information about patients, their relatives and colleagues
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Caldicott system
Data Protection Policy
Confidentiality statement in employment contracts, staff handbook and Staff Charter
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Supporting and Valuing Staff
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We ensure equal opportunities for employment and advancement
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Staff Charter
Equal Opportunity Policy
Positively Diverse principles
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We provide equipment, training and an appropriate working environment for all staff to help them do their job effectively and progress in their personal development
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Capital planning
PDPs and departmental development plans
Education coordinating group – prioritising learning and investment
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We recognise and encourage the contribution and personal development of individuals
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Appraisal and feedback
Blow your Own Trumpet
Learning Organisation Principles
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We recognise the contribution which can be made by research and academic endeavour
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Research awards
Central support for research activity
Annual report to the Board
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A pleasant and safe hospital environment
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We all take responsibility for providing a welcoming, safe and secure environment for patients and staff
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Zero tolerance
Brighter living and maintenance programme
Customer care training
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We use our resources carefully, making sure that we provide the most cost-effective high quality service
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Business planning
Corporate governance
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Staff have easy access to adequate, clean, efficient facilities for eating and changing
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Service specifications for hotel services
Customer surveys and Estates Return Information Collection (ERIC)
Changing facilities
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Staff, patients and visitors are asked to respect the no smoking and other environmental policies
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No smoking policy
Occupational health service e.g. flu vaccination and manual handling
Smoking cessation clinics
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